State Farm® Insurance Agent Melissa Carlton
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Chad Holland
December 13, 2025
"Summer was great to thoroughly inform me of my options and I also saved money!"
Becky Stanley
December 12, 2025
"Kyle was extremely patient and helpful with the entire process. He gave us much better coverage and and MUCH better rate than we were previously paying. I appreciate all their help!"
"Thank you, Becky! I am glad we could save you money on your home and auto insurance with even better coverage. We are happy to have you with us!"
Mary Large
December 12, 2025
"Sumer is awesome! Thank you so much!"
"Thank you Mary! We are so happy that we can help you with your auto and home insurance. We appreciate your business and we hope to be a valuable resource for many years to come! :)"
Patty Browne
December 12, 2025
"Involved in a major multi car accident. State Farm employees have handled everything with kindness, urgency and efficiency. They have been there for me through a very difficult situation. I am grateful."
"Patricia, thank you for your wonderful review. We were saddened to see you got into such a terrible accident but we are so glad we were able to be a support during this difficult time. We hope to have your back for many years to come! ❤️"
Ed Bushell
December 5, 2025
"Good rates great service. Everyone is so helpful"
"Thank you so much for your 5 ⭐️ review Ed! We are so happy you trust our local Webster Groves agency with your insurance needs!"
kennedy b
December 4, 2025
"Ask for Anna! She’s amazing!!"
"Thanks Kennedy for your kind words! We appreciate you choosing our local St. Louis, MO office for your auto insurance!"
Brian Postill
December 4, 2025
"Anna is amazing! She explained all coverages and policies so well and pointed out gaps in my coverage. I would definitely recommend calling her and the team if you need help with any kind of insurance!"
"Thank you, Brian! We’re so glad we were able to help with your auto insurance needs and thank you for supporting our local St. Louis, MO business!"
Hannah Love
December 4, 2025
"Incredibly helpful! Anna Trojan had excellent customer service. She was able to explain everything throughly and made my experience switching car insurance painless!"
"Hannah, thank you for the 5 star review! We appreciate your trust in us to help with your auto insurance needs!"
Ryan Thomas
December 4, 2025
"Call and ask for Kyle. Made the entire process simple and easy to understand!"
"Thank you for your 5 ⭐️ review, Ryan! We are so glad Kyle took great care of you! "
Chip Austin
November 29, 2025
"I worked with Anna at the office. Everything was explained thoroughly and every time I have had question they were answered more quickly than I’d expect."
"Thank you for your 5⭐️ review! We’re glad Anna has been able to help you with your insurance needs! "
Kim Ames
November 29, 2025
"Tanelle is so wonderful to work with. Very professional, well informed, kind, and great to work with."
"Thank you Kim!!! Tanell loves to help families with their insurance plans. "
Payton Bloebaum
November 29, 2025
"Anna Trojan was an absolute lifesaver!! She had an answer to every question I asked and gave me unbeatable rates, saving me a ton of money! Highly recommend Anna and this agency!"
"We’re thrilled to hear Anna was able to help you save some money on your auto insurance! We’re here for you if you need anything else!"
Corey Johnson
November 29, 2025
"Thank you so much to kyle for quoting my auto and home! Kyle was super helpful with everything. I would recommend kyle and this office to all of my friends and family!"
"Thank you for your 5 ⭐️ review, Corey! We are so happy Kyle took amazing care of you while shopping for auto and home insurance! We appreciate referrals so send all of your people needing help with insurance our way! "
Marcia Grant
November 29, 2025
"Wonderful team! You should really check them out!"
"Marcia thank you!! We love helping the St Louis community!"
Aidan Black
November 29, 2025
"Kyle was extremely helpful to me. I wasn’t sure about switching my insurance until I talked to Kyle and now I think I definitely will."
"Thank you so much for your 5 ⭐️ review, Aidan! We’re so glad Kyle was able to help you out! We hope to insure you for the years to come!"
Dusti Trent
November 28, 2025
"Tanell was a pleasure to work with. She went above and beyond to answer my questions and concerns."
"Dusti thank you so much for the five star review! Tanell sure loves her job and helping people with their insurance needs!"
Nicole Caffey
November 28, 2025
"I am very pleased with the service I received from Hanako. She consulted with her manager to ensure I had the most accurate information and followed up with me promptly. Her attention to detail and commitment to helping her clients is top tier. The customer service and professionalism , at Melissa Carlton State Farm office is unmatched. They go above and beyond to assist their clients. HIGHLY RECOMMENDED!!!!!!!!!"
"We are so grateful for clients like you, Nicole! I am so glad Hanako gave you 5 star ⭐⭐⭐⭐⭐ service! We love Hanako's attention to detail and the care she takes to ensure you know all the ins and outs of your insurance questions! "
Keith Haggard
November 28, 2025
"I have been a customer of this State Farm They have always treated me fairly and have always had the best price"
"Thank you so much for the great review, Keith! I am so thankful you have been with us for so long and trust us to take care of you and your loved ones!"
Pam Kellerman
November 25, 2025
"Just had a great insurance check up with Kyle. He was so helpful explaining everything, showing me where I could use more coverage all while helping me try to save some $$$$. Thanks Kyle!"
"Thank you so much for your 5-Star review, Pam! We are so happy to hear Kyle did an amazing job reviewing your insurance policies and provided great customer service! We hope to insure you for the years to come! "
Lou Baczewski
November 24, 2025
"knowledgeable, prompt, and very helpful service!"
"Thank you for your 5-Star review, Lou! We hope to have you insured with our small, Webster Groves agency for the years to come! "
Andrea Pye
November 23, 2025
"Laura was extremely helpful in getting my new auto policy set up! It was a very smooth and easy process thanks to her!!"
"Thank you for your 5-star review, Andrea! We are so happy that you had a seamless experience with setting up your auto insurance! We hope to insure you at our small Webster Groves agency for the years to come! "
Kyle Kinneer
November 22, 2025
"Kyle has been such a great agent to work with. My bill with my previous insurance company was going up and I had an amazing experience where he got me cheaper rate and with even better coverage than before! Cannot recommend working with this office enough they are all so friendly and helpful :)"
"Thank you so much for your 5 ⭐️ review, Kyle! We’re so happy you’ve had such a great experience with Kyle and that he was able to help you with your auto insurance rate! We hope to insure you for the years to come!"
allie hedgpeth
November 22, 2025
"Kyle has made switching car insurance companies so easy! He is very patient and so kind. I will recommend him to all of my friends and family!"
"Thank you so much for your 5 ⭐️ review, Allie! So happy Kyle made your quoting experience easy! We appreciate referrals and hope to insure your auto, home, and life for the years to come! "
Jan Krug
November 21, 2025
"The staff here at Melissa ‘s agency are fantastic. They all work fabulous together being able to assist each other when one of the staff are busy -Tanell, Sumer, and Kyle all are amazing. I have been with State Farm for nearly 17 years and it is so worth it. Thank you for assisting me with the best rates and customer service experiences."
"Thank you for your kind review! We are so happy Sumer could assist you with your auto insurance. We look forward to being an invaluable resource for your family for the many years to come! "
brian bunners
November 21, 2025
"We just switched all of our autos, tractor, sxs, and home owners this week and it was a very easy transfer. I especially LOVED to get to work with Kyle Patterson on this, as he did an excellent job! I also love the "team/friend" dynamic that it seems your office has!"
"Thank you so much for your 5 ⭐️ review, Brian! We are so happy Kyle took amazing care of you and that you appreciated our team! We hope to insure you for the years to come! "