State Farm® Insurance Agent Melissa Carlton
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Madi King Erger
July 16, 2026
"This is my State Farm rep and office so I always call up here. Everyone has been so kind and helpful. I just talked to Sumer today and she clarified things for me on a claim concern and gave me support to resolve it quickly and easily. Thank you!"
Awn Lahpai
July 14, 2026
"Patient & professional."
"Thank you Awn! We pride ourselves on our service and taking care of our clients. We are happy to serve our St. Louis family, so that means a lot. Don’t hesitate to reach out anytime-we’ve got your back! #MCgotyourback"
Lorenzo
July 14, 2026
"Got so much great help and assistance from Sumer Grimes today who helped me with my renters insurance! She was so wonderful and helpful. I couldn’t have asked for better assistance! Thank you so much!"
"Thank you for your 5 star review Lorenzo! We are so happy Sumer could assist you with your renters insurance needs. Please let us know if you need anything at all :)"
Shelby Tallent
July 13, 2026
"Ava was a great help she's awesome!"
Kristin Rhodes
July 13, 2026
"Summer was wonderful! So helpful and kind and patient and she got us an incredible rate with better coverage than we had for less money than we were paying before! I still can’t believe it.. lol"
"Thank you so much for your 5 star review Kristin and your support of our local Webster Groves office. We are so happy Sumer could help you with your auto insurance! Please let us know if you need anything at all."
Colin Douglass
July 10, 2026
"Anna and Alex were both amazing help with setting up my homeowners insurance. They were both very kind and professional and willing to tailor the coverage to my specific needs!"
"Thank you, Colin! We truly appreciate your support and are glad our team could help you with your homeowners insurance coverage and needs! We’re always looking to serve our Webster groves community. #MCgotyourback"
Lexie Parker
July 10, 2026
"I have been working with this insurance office for years and I definitely recommend it! Sumer is always so helpful and friendly and get things done very quickly."
"Thank you for your five star review Lexie! We appreciate you trusting our local Webster Groves office for all your auto and renters insurance needs. Please let us know if you need anything at all. "
Kim Smith
July 10, 2026
"Becky Stevenson is an absolute gem. She was very compassionate and competent. I would recommend her services. I will definitely be contacting Becky for future insurance needs.
I also gave a 5 star rating"
"Thank you Kim! We really appreciate you trusting Becky with your insurance needs. We are so glad you feel confident in your protection here in Webster Groves! "
lexi
June 30, 2026
"I’ve been working with the office for years, just picked the first one setting up my auto as a teenager. Melissa is not recommended by me by any means. She does have a really sweet team, Tori called me today and had a great phone personality and just wanted to check in on a recent claim of mine.
I can not wait to discontinue service with Melissa, and work with an agent who genuinely cares.
Tori seriously was so sweet tho!!!"
"Hi Lexi,
Thank you for taking the time to leave a review. I truly appreciate your kind words about Tori. She is an incredible part of our team, and I’m grateful she made you feel cared for during a difficult time with your claim.
I have to admit, I’m genuinely surprised and confused by the comments directed toward me. You’ve shared that you don’t feel I care, but you didn’t mention any specific interaction or experience that led you to that conclusion. Because of that, I’m struggling to understand where I fell short.
Over the past several weeks, I have been recovering from brain surgery, and while my team has done an amazing job caring for our customers during my recovery, I remain deeply invested in every person we serve. If there was ever a time you needed me personally and felt I wasn’t there, I would sincerely like to understand what happened.
My goal has always been to provide excellent service, and I welcome honest feedback when we’ve missed the mark. If you’re willing, I’d truly appreciate the opportunity to speak with you directly so I can better understand your concerns and see if there’s anything I can do to make things right.
Wishing you all the best,
Melissa Carlton"
Monét Bottenfield
June 27, 2026
"I thoroughly enjoy working with Becky! She is so knowledgeable in the industry, and I feel very secure knowing that my insurance is in good hands with her."
"Thank you Monet! We appreciate your support! It means a lot to serve our Webster Groves community. Don’t hesitate to reach out - we’ve got your back! "
Matthew Stenger
June 26, 2026
"I worked with Anna about insurance and let me say she saved me alot per month after moving from 2 different insurances at rates of over 500 a month she got me down to a monthly I can actually afford with a low deductible. If you need insurance shes the one to call"
"Thank you so much for your kind words and 5-star review! We’re thrilled Anna was able to help you lower your monthly payment while find the right auto insurance coverage with a low deductible. We’re committed to helping our St. Louis customers save money without sacrificing protection. Thank you for trusting us with your Auto & Renters insurance needs - we’re always here to help! We truly appreciate your recommendation!"
erica straatmann
June 24, 2026
"Tori was so kind and helpful!"
"Thank you so much for the 5-star review, Erica! We’re so glad Tori was kind, helpful, and able to provide the service you deserve.
At Melissa Carlton State Farm, we work hard to make insurance simple—whether you need auto insurance, home insurance, renters insurance, life insurance, or personalized coverage reviews!
We appreciate you trusting our team and look forward to being here whenever you need help protecting what matters most. Thank you for choosing our local insurance agency!"
Penny Hardesty
June 24, 2026
"Excellent service from Diane Pritschet"
"We appreciate the 5⭐️ review Penny! Thank you for supporting our local Woman owned insurance agency. We are glad Diane could help you out with your insurance and we hope to insure you for years to come! #MCgotyourback"
Bianca Bartshe
June 23, 2026
"Great experience! Diane is knowledgeable, Friendly, and helpful! Thank you"
"Thank you, Bianca. We appreciate your business and are always here for you. 💛 We hope to insure your autos, home, and life insurance for the years to come!"
Natasha Kelleher
June 23, 2026
"I had a great experience working with Diane. She is knowledgeable, responsive, and genuinely cares about helping her clients find the right coverage for their needs. She takes the time to explain options clearly, answers questions thoroughly, and makes the insurance process feel far less overwhelming!
What stood out most, was her professionalism and dedication to customer service. It’s clear she wants what’s best for her clients, not just a quick sale. I would highly recommend her to anyone looking for an insurance agent!"
"Thank you so much for your 5 ⭐️ review, Natasha! We are glad Diane made servicing your auto insurance easy and stress-free! Our local Webster Groves agency hopes to insure you for the years to come!"
Donna H
June 22, 2026
"Have had Melissa Carlton as a State Farm agent for several years. I have never been disappointed with the help I receive by staff with questions. Staff are always professional, friendly and willing to complete what I need or tell me how to do it."
"Thank you, Donna! We pride ourselves on our quick and reliable service for our Saint Louis clients, so that means a lot. Don’t hesitate to reach out at anytime—we’ve got your back! #MCgotyourback"
Ty Simon
June 19, 2026
"My wife and I have had an amazing experience working with Diane. She has gone above and beyond our expectations making sure we have the best rates secured. We highly recommend Diane for any and all insurance needs!"
"Thank you so much for your 5 ⭐️ review, Ty! We appreciate you so much— and are so happy you trust our local Webster Groves team with your auto, renters, and life insurance needs! We hope to have your back for the years to come!"
Ashley Breaux
June 19, 2026
"Diane is extremely friendly and builds a great rapport. She is a definite asset! Highly recommend."
"We appreciate your review and trust in our agency! Our goal is always to provide personalized insurance solutions and outstanding customer service. Thank you for choosing for your auto insurance and other coverage needs! We’re proud to serve clients throughout STL and surrounding areas. #MCgotyourback"
Kellie Flick
June 19, 2026
"I always believed the insurance world to be overwhelming but Diane made the whole process smooth and hassle-free! It was so refreshing to work with someone who felt like they genuinely cared about my situation while also being friendly and knowledgable. I’d definitely recommend reaching out to Diane and this State Farm team if you’re looking for above and beyond support!"
"Thank you for the 5-star review! It means a lot to our team. We strive to make the insurance process simple & stress-free while helping our clients find the coverage that fits their needs. We appreciate the opportunity to serve the St. Louis community and look forward to helping with your Auto & Home insurance for years to come! #MCgotyourback"
Rich Jurado
June 17, 2026
"I had a positive experience with Melissa Carlton’s State Farm office. I found the team friendly, professional, and responsive. They answered my questions clearly and made the process easy. Thanks for the help Diane."
"Thank you so much for your 5 ⭐️ review, Richard! We are so happy Diane took time to explain your coverage options, and that she explained them in a way that was easy to understand! We hope to insure your autos, home, and life insurance for the years to come!"
Lauren deVries
June 17, 2026
"Diane Leis was great to work with. She got me quotes for not just life insurance, but for home and auto as well. She was helpful and very responsive to any questions we had."
"Thank you for the 5-star review! It means a lot to our team. We strive to make the insurance process simple & stress-free while helping our clients find the coverage that fits their needs. We appreciate the opportunity to serve the St. Louis community and look forward to helping with your insurance needs for years to come! #MCgotyourback"
Danetta Lare
June 16, 2026
"Becky is a total sweetheart!!!"
"Thank you Danetta! Becky prides herself in helping families protect what matters most with life insurance! We appreciate your support! "
omb jiggy
June 12, 2026
"Alex was a great help. Stayed on the sale for 3 weeks because I kept pushing it back and didn’t hassle me. Helped me save money and was great with communication! I appreciate you!"
"Thank you for the 5 ⭐️ review! So glad you e could help you save while also providing you with the best service possible! We love taking care of our Webster Groves clients and making the process easy. #MCgotyourback"
Jae Perry
June 8, 2026
"I had a really great experience choosing the right auto and home insurance thanks to representative Anna Trojahn. She is truly awesome! She went above and beyond to make sure that I had a good understanding of every option available and answered every single question that I had. She gave amazing customer service!"
"Thank you so much for your 5-star review! We’re thrilled to hear Anna was able to help you find the right Auto & Home insurance coverage for your needs. Taking the time to explain coverage options, answer questions, and help customers make confident decisions is exactly the level of customer service we strive to provide every day. We truly appreciate your trust in our team and look forward to being here for all of your insurance needs for years to come! #MCgotyourback"
Kirsten Welzbacher
June 8, 2026
"Agent Alex Corrubia exceeded my expectations! He was able to upgrade both my vehicle, renters, and life insurance policies while still saving me money. He was very nice, easy to talk to, and explained everything to me very well. I definitely recommend working with this office. He was also very flexible with my schedule, which I appreciate!"
"Thank you, Kirsten! So glad we could help you save while also making sure your auto, renters, life, and accident insurance are set up correctly. We love taking care of our local Webster Groves clients and making the process easy. #MCgotyourback"