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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Kimberly King

November 2, 2026

5 out of 5 rating by Kimberly King
"Anna was super helpful in working to save me over $120 per month and get some extra coverage for my home and firearms in addition to my car insurance needs. Looking forward to working with Melissa's team moving forward!"
We responded:
"Thank you so much, Kimberly, for the 5-star review! ⭐️ We’re so happy Anna was able to help you save so much while finding extra coverage for your home & firearms. We truly appreciate your trust in our office and look forward to being there for all your insurance needs. Welcome to the #MCgotyourback family! "
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LeAnne Wright

November 2, 2026

5 out of 5 rating by LeAnne Wright
"Anna was awesome to work with and I’m paying HALF of what I was paying with another insurer."
We responded:
"LeAnne, thank you so much for the kind words! We’re so happy we were able to get you such a good price and make the process easy. We truly appreciate you trusting us with your insurance and always here if you need anything! "
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Cody Jones

October 30, 2026

5 out of 5 rating by Cody Jones
"Anna was the best! Super helpful when explaining coverages. 10/10 would recommend"
We responded:
"Anna really is a rockstar! ⭐ Thank you for the amazing 5-star review and 10/10 recommendation! We're thrilled she helped make understanding your insurance coverage simple and stress-free. At Melissa Carlton State Farm, we believe our St. Louis neighbors deserve more than just a quote — they deserve someone who takes the time to explain their options and genuinely cares! We're lucky to have Anna on our team and grateful for customers like you! ❤️ #MCgotyourback"
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Gary Williams

October 28, 2026

5 out of 5 rating by Gary Williams
"Tanell was awesome to work with. She went over everything thoroughly and made sure all my questions were answered."
We responded:
"Gary, thank you for 5-Stars. We appreciate your time discussing auto, home, and liability insurance needs with us today. We love your passion for supporting our shared mission in pet adoption."
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Virginia Hughes

October 27, 2026

5 out of 5 rating by Virginia Hughes
"Anna Trojahn was awesome! Got my quote quickly and for a very reasonable price!"
We responded:
"Thank you so much for the wonderful 5-star review! ⭐ We're thrilled to hear Anna made your insurance quote experience quick, easy, and affordable! At Melissa Carlton State Farm, we love helping our St. Louis neighbors find great coverage at a competitive price without sacrificing personalized service. We'll be sure to share your kind words with Anna! Thanks for giving our team the opportunity to have your back! ❤️ #MCgotyourback"
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Gabriel Salinas

October 26, 2026

5 out of 5 rating by Gabriel Salinas
"Very professional Mrs.Becky made it so quick and easy to solve my problems. Highly recommend her"
We responded:
"Thank you so much for the wonderful 5-star review! ⭐ We're thrilled to hear Becky made your auto insurance claim experience quick, easy, and stress-free! Navigating an accident or insurance claim can be overwhelming, and at Melissa Carlton State Farm, we pride ourselves on being there for our St. Louis neighbors when they need us most. We'll be sure to share your kind words with Becky! Thank you for trusting our team to have your back! ❤️ #MCgotyourback"
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Matthew Carson

October 24, 2026

5 out of 5 rating by Matthew Carson
"Amazing every time"
We responded:
"Thanks Matt! We appreciate the kind words and supporting our local St. Louis business! "
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ALEXANDER R. LOWRY

October 24, 2026

5 out of 5 rating by ALEXANDER R. LOWRY
"Ann is the best"
We responded:
"Thanks, Alexander! We appreciate your support of our local woman owned business!!"
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Kelly Krapfl

October 24, 2026

5 out of 5 rating by Kelly Krapfl
"No complaints"
We responded:
"We appreciate your feedback! We are grateful for the support of our local woman-owned business."
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Ender Natario

October 24, 2026

5 out of 5 rating by Ender Natario
"anna was the best!"
We responded:
"Five stars means the world to our team, and we are so happy Anna was amazing! Whether you're exploring auto insurance options or reviewing your existing coverage, we're always here to help you protect what matters most! #MCgotyourback"
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Jennifer Smith

October 24, 2026

5 out of 5 rating by Jennifer Smith
"Kyle was so fun!"
We responded:
"Thank you, Jennifer, for taking the time to support Kyle and our office! We're proud to serve drivers in Webster Groves, Kirkwood, Sunset Hills, and across the St. Louis area with personalized auto, home, and life insurance! We're so so grateful for your support! #MCgotyourback"
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M. Gadallah

October 24, 2026

5 out of 5 rating by M. Gadallah
"Kyle at Melissas office was so friendly and very helpful! Ive had State Farm for about 10 years and had to file two large claims two years in a row and was so glad that my premium did not increase! State farm has been great!"
We responded:
"Thank you so much for your thoughtful 5-star review and for trusting State Farm for the past 10 years! ⭐ We're so happy to hear that Kyle made your experience friendly, helpful, and easy. At Melissa Carlton State Farm, we take pride in providing personalized insurance service and being there for our St. Louis neighbors when they need us most. We truly appreciate your loyalty and look forward to continuing to have your back for years to come! ❤️ #MCgotyourback"
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Chad Bernstein

October 24, 2026

5 out of 5 rating by Chad Bernstein
"Kyle really helped with getting my auto policy set up. Friendly and very informative!"
We responded:
"We appreciate your kind words and 5-star rating! Our team works hard to make insurance simple, personal, and stress-free for drivers throughout St. Louis and the surrounding communities!"
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Nina V.

October 24, 2026

5 out of 5 rating by Nina V.
"Kyle is great!"
We responded:
"We're so happy you had a great experience with our team! Helping our Missouri and Illinois neighbors navigate their insurance needs with confidence is what we're all about. #MCgotyourback"
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Emily Pope

October 24, 2026

5 out of 5 rating by Emily Pope
"Kyle was very friendly and had a lot of good information"
We responded:
"We're so happy you had a great experience with our team! Helping our Missouri and Illinois neighbors navigate their car, home, and life insurance needs with confidence is what we're all about. #MCgotyourback"
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Dawn BRUCE

October 24, 2026

5 out of 5 rating by Dawn BRUCE
"One of the friendliest agent I have met!"
We responded:
"Thank you so much for the wonderful 5-star review! ⭐ At Melissa Carlton State Farm, we believe insurance is more than just policies — it's about building genuine relationships and making every customer feel like family! We're proud to provide friendly, personalized insurance service to our St. Louis neighbors. We appreciate your kind words and look forward to having your back for years to come! ❤️ #MCgotyourback"
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Hattie Wiegert

October 24, 2026

5 out of 5 rating by Hattie Wiegert
"Kyle was awesome!"
We responded:
"We appreciate your thoughtful review, Hattie! Our team is passionate about making insurance conversations approachable, understandable, and personal. We think Kyle is awesome too, and are so glad that you had a great experience with him!

#MCgotyourback"
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Amy Kudla

October 24, 2026

5 out of 5 rating by Amy Kudla
"Kyle was awesome"
We responded:
"⭐ Thank you so much for the 5-star review and for giving Kyle a shoutout! At Melissa Carlton State Farm, we pride ourselves on making insurance simple, personal, and stress-free for our St. Louis neighbors. We're lucky to have Kyle on our team and even luckier to have wonderful customers like you! ❤️ #MCgotyourback"
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Natalie Helmer

October 24, 2026

5 out of 5 rating by Natalie Helmer
"Very nice to meet you!"
We responded:
"So glad we got to connect at our insurance booth in Crestwood! We are always here to help with your auto insurance needs. Thank you for the 5 ✨⭐️"
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Cathie Homeier

October 24, 2026

5 out of 5 rating by Cathie Homeier
"Tanell was very helpful."
We responded:
"Cathie, thank you so much! As a local woman owned business we love helping women with their home, auto, and life insurance needs."
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Fritz Schlosser

October 24, 2026

5 out of 5 rating by Fritz Schlosser
"Tanell was very friendly and kinda great experience overall!"
We responded:
"Thank you Fritz! We love being part of Sunset Hills and Crestwood communities."
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Violet Salmo

October 24, 2026

5 out of 5 rating by Violet Salmo
"Tanell was so friendly!!"
We responded:
"Thank you so much for your 5 ⭐️ review, Violet! We hope to see you around our local agency soon! "
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Nina Brown

October 22, 2026

5 out of 5 rating by Nina Brown
"Working with State Farm has been absolutely amazing especially during a time I was unsure. State Farm representatives, Summer provided excellent service throughout my homeowners insurance process. She was responsive, consistently followed up with updates, and patiently walked me through each step while I was grieving the loss of my father. Her compassion, professionalism, and genuine care made a difficult time much easier. I truly appreciate her outstanding service!"
We responded:
"Nina, thank you so much for your kind words and for trusting our agency with your home insurance needs! It truly means so much to hear that Sumer was able to provide the support, communication, and guidance you needed during such a difficult time. We understand that navigating homeowners insurance can feel overwhelming, especially while dealing with the loss of a loved one, and we believe our role goes beyond simply providing insurance coverage. Our agency is committed to being there for our customers, answering questions, keeping you informed, and making sure you feel supported every step of the way. Thank you for allowing us to be part of your journey. We’re grateful to have you as part of our State Farm family!"
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Spencer Thomson

October 20, 2026

5 out of 5 rating by Spencer Thomson
"Anna was tremendously helpful, professional, and maintained a sense of urgency to get everything done for us on time! These people are wonderful :)"
We responded:
"Thank you so much for your 5 ⭐️ review, Spencer! We are so happy that you had an amazing experience with Anna! We look forward to having your back for the years to come! "
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Ben Peters

October 20, 2026

5 out of 5 rating by Ben Peters
"I want to start with how I hate insurance and nagging agents. I’ve been with progressive and liberty mutual before for auto, and grew tired of the rates. We live in a time where money is tight for everyone and I looked everywhere to save as many pennie’s as I could. I contacted State Farm and was partnered with Melissa and it was a breeze. Went over the policies with me, it was a no-brainer with the price difference. They were sizeably more affordable than four other insurance companies! I paired my auto and my home with them, and I will tell you when you see Melissa’s slogan “got your back “she means it… There is zero pressure and she has checked up on me since then making sure if there’s anything else that I need. I was turned into a lover of insurance and no longer a hater! 🖐️ stars!"
We responded:
"Ben, thank you for this incredible review! Turning an insurance skeptic into a fan might be our favorite compliment! 😊 I’m so glad we could help you save by bundling your auto and home insurance with State Farm while making the process easy and pressure free.

Our team here in Webster Groves loves helping our St. Louis neighbors understand their coverage and feel confident in their insurance choices. We appreciate your trust and are always here when you need us. “MC got your back” is more than a slogan—it’s our promise! ❤️"