Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dan Brunwasser

Dan Brunwasser

April 19, 2025

5  out of  5
rating by Dan Brunwasser
"Katie was really helpful and answered all my questions!"
We responded:
"Good to hear, Dan! Thanks for the review!"
Profile photo of Taylor Snyder

Taylor Snyder

April 19, 2025

5  out of  5
rating by Taylor Snyder
"Hanako was amazing! Had a great call and was super attentive and kind! Love when customer service is as good as this!"
We responded:
"Thank you so much for your kind review Taylor! We love serving our community and giving the best service we can! 😊"
Profile photo of Doug Bean

Doug Bean

April 19, 2025

5  out of  5
rating by Doug Bean
"Katie was fantastic to work with—knowledgeable, friendly, and quick to respond. She made the insurance process easy and stress-free. Highly recommend!"
We responded:
"Thanks for the review, Doug!! Glad we could make things so easy!"
Profile photo of Sarah Christianson

Sarah Christianson

April 19, 2025

5  out of  5
rating by Sarah Christianson
"Katie did an awesome job explaining what the terms of my car insurance meant! 10/10 recommend"
We responded:
"Glad we could help you out, Sarah!"
Profile photo of Layton Aho

Layton Aho

April 18, 2025

5  out of  5
rating by Layton Aho
"Hanako was a pleasure to work with!"
We responded:
"Thank you so much for your wonderful review! ⭐⭐⭐⭐⭐"
Profile photo of Jeff Wells

Jeff Wells

April 18, 2025

5  out of  5
rating by Jeff Wells
"Tanell was very helpful and patient csi. E I haven’t even considered an alternative insurance provider for decades. Highly recommend!!"
We responded:
"Thank you so much for the excellent review Jeff! Always great to work with you!!!"
Profile photo of Anil Patel

Anil Patel

April 18, 2025

5  out of  5
rating by Anil Patel
"Best service from Hanako! Best rates and quality service. You got my business!"
We responded:
"Thank you so so much for your kind review! We are glad you had such a good experience!"
Profile photo of Xavier Brown

Xavier Brown

April 18, 2025

5  out of  5
rating by Xavier Brown
""Lovely chat with Hanako, very smart staff.""
We responded:
"Thank you so much for your 5 star review! We are so happy to hear you had a great experience! 😊"
Profile photo of Margaret Hagen

Margaret Hagen

April 18, 2025

5  out of  5
rating by Margaret Hagen
"Hanako at the front desk was awesome, really put my mind at ease in a stressful time."
We responded:
"Thank you Maggie for your lovely review! We are so happy Hanako was able to put your mind at ease! 🥰"
Profile photo of Angie Spencer

Angie Spencer

April 18, 2025

5  out of  5
rating by Angie Spencer
"Katie and Melissa we lovely to work with and got me what felt like a good deal on a bundle! Highly recommend."
We responded:
"Thanks for the great review, Angie!! We’re so glad we could get you some savings!! "
Profile photo of Terry Hopkins

Terry Hopkins

April 18, 2025

5  out of  5
rating by Terry Hopkins
"Such a helpful agency. Tanell Spears is always accommodating, pleasant and willing to help. This State Farm team goes up and beyond to help in their community. Not to mention, their clients."
We responded:
"Thank you so much for 5-Stars!!! We LOVE serving our community!!!"
Profile photo of JESSE LANDIS

JESSE LANDIS

April 18, 2025

5  out of  5
rating by JESSE LANDIS
"Melissa’s office has the best customer service!"
We responded:
"Thank you so much for your 5 ⭐️ review, Jesse! We pride ourselves on our customer service, and our small Webster Groves agency appreciates your support! "
Profile photo of Zachary Steele

Zachary Steele

April 18, 2025

5  out of  5
rating by Zachary Steele
"This agency is truly the best in the business! Their knowledge, professionalism, and genuine care for their clients really set them apart. I never felt like just another sale—they always had my best interest at heart. Huge thanks to MC and the entire team for going above and beyond!"
We responded:
"Thank you so much for your 5 ⭐️ review, Zachary! We are so happy that we made an impact on your insurance experience! "
Profile photo of Bart Vatterott

Bart Vatterott

April 17, 2025

5  out of  5
rating by Bart Vatterott
"Awesome professional service. A pleasure to work with"
We responded:
"We appreciate your positive feedback. Thanks for choosing our office and the 5 ⭐️ review!"
Profile photo of Alma Bradley

Alma Bradley

April 17, 2025

5  out of  5
rating by Alma Bradley
"Sumer has always been a cheerful, happy person when I come into this office, all of Melissa's staff here has been very kind and helpful. I definitely recommend this State Farm office for all your insurance needs!"
Profile photo of John Michael Pasquesi

John Michael Pasquesi

April 11, 2025

5  out of  5
rating by John Michael Pasquesi
"They have helped me so many times with many different things I had to figure out for the first time! Shelby and everyone at the office are absolutely lovely and incredibly helpful! Highly recommend! Edit: just got set up for a second car through this office! Sumer helped me and made it super easy to add a new car! The recommendation stands a year later!"
We responded:
"Thank you so much John! We are more than happy to help you with any and all auto insurance needs in the future!"
Profile photo of Jeff Adams

Jeff Adams

April 11, 2025

5  out of  5
rating by Jeff Adams
"Anna, along with all of Melissa's Carlton's staff have been an absolute pleasure to work with. I have been extremely impressed with their communication, quick responses, and professionalism. Highly recommend for all insurance needs."
We responded:
"Thanks for the 5 star review! ⭐️ We appreciate you allowing us to continue helping with your insurance needs! "
Profile photo of Greg Martin

Greg Martin

April 10, 2025

5  out of  5
rating by Greg Martin
"Just got through working with Summer @ State Farm. She was very thorough and extremely polite as I asked a lot of questions. I needed several quotations and she was understanding, helpful and gave me everything I needed to make an educated decision. I have both my auto and home as well as supplemental Medical insurance with State Farm. I have worked with both Melissa and Summer and highly recommend them for all insurance needs."
We responded:
"Thank you so much for your 5 star review Greg! We are so happy Sumer could assist you with your umbrella, home , and auto insurance needs. We hope to be an invaluable resource to you for the many years to come. Please let us know if you need anything at all. "
Profile photo of Jayden Dake

Jayden Dake

April 10, 2025

5  out of  5
rating by Jayden Dake
"I went up to this statefarm location to get a good quote and left with an amazing quote. I thank Katie for helping find the best options for the best quote."
We responded:
"I'm so glad we got to help you save some money and stay covered, Jayden! Come in anytime!"
Profile photo of Benjamin Cole

Benjamin Cole

April 10, 2025

5  out of  5
rating by Benjamin Cole
"Anna Trojahn went above and beyond to make sure all my insurance needs were met. I could t recommend her and the Melissa Carlton Stare Farm group more."
We responded:
"Thank you for your kind words! We appreciate you ⭐️"
Profile photo of Erin O'Donnell

Erin O'Donnell

April 8, 2025

5  out of  5
rating by Erin O'Donnell
"Kyle was nice and friendly! Made switching vehicles quick and easy. Thank you!"
We responded:
"Thank you so much for your 5 ⭐️ review, Erin! So happy Kyle was able to take great care of you, and congrats again on the new car! "
Profile photo of ViVi

ViVi

April 4, 2025

5  out of  5
rating by ViVi
"the team in melissa's office is something special. hanako at the front desk is especially patient and a wonderful listener!! they have been a big help when considering pet insurance for my sweet girl !!"
We responded:
"Thank you for such a sweet review! We are so glad you have felt supported and heard while looking for insurance for your cute kitty! 💗"
Profile photo of Lejla Husic

Lejla Husic

April 1, 2025

5  out of  5
rating by Lejla Husic
"Melissa and her team are amazing. She saved me a lot of money on my car and home insurance. The service was personalized to my situation. Amazing job."
We responded:
"Thank you so much for your kind words! It was a pleasure helping you find the best coverage for your car and home insurance. We’re so glad we could save you money and provide personalized service that met your needs. If you ever need anything in the future, we’re always here to help!"
Profile photo of James and Ann Mitchell

James and Ann Mitchell

March 29, 2025

5  out of  5
rating by James and Ann Mitchell
"Tanell was absolutely amazing and took time to review our policy to ensure we were getting the best coverages at the best rates. She was able to help us save $250 a month and we are extremely grateful for her professionalism and dedication. Thank you Tanell!!!"
We responded:
"Thank you for the 5 star review!! It is such a blessing to be able to take care of your family. I’m so happy that we were able to work together for a great rate!! "
Profile photo of Mark Forsyth

Mark Forsyth

March 27, 2025

5  out of  5
rating by Mark Forsyth
"Working with Kyle for a home and auto quote was an amazing experience. He didn’t just put up with my repeated requests to tweak the quote, but provided them with a smile. I like to have options and he provided every option I asked for. We did the majority of the work via email with just one call at the end to answer a few questions I had and make payment. It was clear that he is very comfortable working over email or phone, and I have no doubt he would be great in person as well. Very happy with my new policies and all the money I saved compared to my previous insurer."
We responded:
"Thank you so much for your 5 ⭐️ review, Mark! We are so happy to have you insured with our office and that Kyle took amazing care of you! We hope to insure you for the years to come!"